Who We Are
ALPS Technologies is an ENTERPRISE SERVICE MANAGEMENT Provider that empowers organizations to deliver extraordinary services “while” saving millions, through:
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- Innovative Solutions
- Expert Implementation
- Standardized Training & Certification
- Proactive Client Success
At ALPS Technologies, our mission is to help service organizations deliver exceptional services and save millions through automation, integration, and orchestration of service management processes. We are more than an IT Service Management provider; we are your strategic partner in achieving operational excellence and financial efficiency.
What Makes Us Special
5 Things You'll Love About Us
Key numbers that define who we are
FOCUS
YEARS
CERTIFIED
CSAT
YEAR
FOCUS
We are a Service Management (ONLY) Provider!
We focus exclusively on Service Management and nothing else. This singular dedication allows us to channel all our expertise, resources, and innovation to ensure that our solutions are cutting-edge, our insights are deep, and our results are unmatched.
YEARS
We have 12 Years of experience in Enterprise Service Management
With 12 years of experience in enterprise service management delivery, ALPS Technologies brings a wealth of knowledge and proven expertise to every project. Our extensive experience ensures that we deliver top-tier solutions tailored to meet the unique needs of your organization.
CERTIFIED
We have the greatest number of Certified Experts
At ALPS Technologies, we are proud to be a Certification Advocate with the most Freshservice certified experts in the Philippines. Our team’s unparalleled expertise ensures you receive top-notch support and optimized service management solutions.
Below are some of the training and certifications that we have earned and continue to update:
- Freshservice Product Expert Certification
- ITIL Foundation
- Project Management
- Customer Support and Management
- And other certifications like Microsoft, CCNA, Back-up and more.
CSAT
We aspire to make Clients Happy
ALPS Technologies aims to make clients happy – and this, we measure always. All our services upon delivery, may it be Implementation, POC, Support or Training – are with CSATs (stands for Client Satisfaction Rating).
YEAR
We Solve Tickets Like Magic!
In 2012, ALPS Technologies successfully delivered User Access Request automation for one of the largest conglomerates in the Philippines. This solution automated processes such as password resets, Active Directory (AD) management, and email access creation, all without human intervention.
Through this project, we discovered that 40% - 60% of support tickets are related to user access requests. By automating these tasks, businesses can save millions in time and money, significantly enhancing operational efficiency and reducing the burden on IT support teams.
A Strong Service Delivery
In the realm of modern service delivery, success depends on more than just fulfilling a requirement— it’s about delivering measurable impact, fostering client empowerment, and ensuring enduring partnerships. A CIO once outlined three foundational components essential to achieving this level of service excellence. These guiding principles have become the cornerstone of ALPS Technologies' robust service delivery framework.
Innovative
SOLUTIONS
Revolutionary and Best-in-Class Service Management Centric Solutions We Trust & Use Ourselves
Innovative SOLUTIONS
Innovation isn’t just about technology—it’s about delivering proven, transformative solutions that drive efficiency, automation, and business success. With globally recognized technologies and hands-on expertise, we empower businesses to scale and thrive.
- Internationally Recognized Technologies: Only the best makes the cut. Freshworks revolutionizes IT Service & Enterprise Service Management with AI-driven automation and an intuitive experience. Boomi leads the way in integration and automation, enabling seamless data connectivity for enterprise agility.
- Solutions We Personally Use: We don’t just implement solutions—we run on them. Our team relies on these platforms daily, ensuring best practices, real-world-tested configurations, and expertise that goes beyond theory.
- Certified Experts in Every Role: From PreSales and Architects to Project Managers—and even Sales—everyone is certified in the solutions we deliver. This guarantees precision, seamless execution, and best-in- class delivery tailored to business needs.
At ALPS, innovation isn’t just about technology—it’s about delivering proven, transformative solutions that empower businesses to thrive.
Fast & Expert
IMPLEMENTATION
Agile & Preconfigured Implementation Certified Experts in every role ITIL/ISO 27001-Compliant Blueprinting
Fast & Expert IMPLEMENTATION
At ALPS, we redefine implementation by delivering projects that are not only seamless but also fast, reliable, and aligned with industry-leading standards. Our unique approach combines preconfigured solutions, certified expertise, and robust compliance to ensure success from the very start.
How ALPS Delivers Solutions:
- Agile, Preconfigured Implementation for Speed and Reliability: We start with preconfigured solutions, focusing on fine-tuning rather than starting from scratch. Our agile process involves preparing solutions in advance, collaborating with clients to align configurations, refining through feedback, and conducting rigorous QA while progressing to the next module. This approach ensures speed, precision, and reliability. Employing agile methodologies to adapt to evolving needs.
- Solution-Certified Experts: Every aspect of your implementation is managed by a team of certified professionals, including architects, engineers, QA specialists, and project managers. Their expertise ensures quality execution, adherence to best practices, and solutions tailored to your business needs.
- ITIL/ISO 27001-Compliant Blueprinting: Project management documents and blueprints are critical, especially for companies pursuing ISO 27001 compliance. Our robust practices provide a secure, structured, and scalable foundation, meeting the highest standards of security and compliance.
With ALPS, experience fast, secure, and expert implementation designed for success from the start.
Local & Standardized
ENABLEMENT
Local Training with Certification Agent Boot Camps Bite-Size End-User Video
Localized & Personalized ENABLEMENT
At ALPS, we believe that successful enablement is key to empowering teams and ensuring long-term value from every implementation. Our enablement programs go beyond basic training, combining practical skills, certifications, and engaging resources tailored to each stakeholder group.
How ALPS Delivers Enablement:
- Local Administration Training with Certification: We offer hands-on local administration training, equipping administrators with the knowledge and skills needed to effectively manage the platform. Additionally, participants can achieve the prestigious Freshworks Certified Expert certification, ensuring they are industry-recognized experts in the solution.
- Agent Boot Camps with Best Practices: Our agent training includes immersive boot camps designed not just to teach the solution but also to share best practices. These sessions help agents optimize their workflows and deliver exceptional service, enhancing overall efficiency and performance.
- Bite-Size End-User Training Video: For end users, we provide concise, easy-to-follow training videos that simplify adoption and ensure a smooth transition. These videos are designed to engage users effectively, building confidence and familiarity with the platform.
With ALPS, enablement isn’t just about training—it’s about empowering every stakeholder with the tools, knowledge, and confidence to succeed.
An Even Stronger After Sales
At ALPS Technologies, we believe that your success is our success. That’s why our Client Success Program (CSx) is meticulously designed to ensure our valued clients are empowered, satisfied, and thriving. Through proactive support and tailored services, we go beyond traditional after-sales care to foster a long-lasting partnership.
Our CSx Program Includes:
- Dedicated CSx Officer: A committed point of contact focused exclusively on your satisfaction, ensuring your needs are met and your feedback is heard.
- CSX Onboarding: introduces the team, supports contacts, and key processes, ensuring a smooth transition and effective collaboration.
- FREE Training & Maintenance Credits: Complimentary training sessions to enhance your team’s expertise and maximize solution adoption Access to complimentary maintenance services that keep your systems running at peak performance.
- Quarterly Visits
- Detailed reviews of system utilization to identify opportunities for optimization.
- Updates on the latest technologies, events, and training opportunities.
- Transparent tracking of credit balances and complimentary services.
- Customer Satisfaction (CSAT) assessments to measure success and continuously improve your experience.
Partnerships
Leveraging best-in-class solutions from Freshworks, a leader in customer engagement software, and Boomi, the number one middleware platform, we help clients deliver a seamless, cost-optimized experience that elevates service levels and drives client happiness—enhanced by a comprehensive approach to IT operations that optimizes productivity through smart tracking, seamless configuration, and robust security.
Freshworks rocks customer engagement with cloud tools for happy customers and empowered employees.
Boomi reigns supreme in app integration (Gartner leader for 10 years). Their cloud platform connects everything automates tasks, and boosts efficiency.
