Core Purpose
To empower service organizations to create extraordinary value and transform lives through innovation, trust, and exceptional services.
Vision
We envision empowering service organizations to lead with innovation, delivering exceptional experiences that inspire trust and lasting value.
By 2030, we will set the gold standard in Service Management in the Philippines, achieving a 4.5/5.0 satisfaction rating among all stakeholders and generating 100 million in annual gross profit.
Mission
We empower service organizations to deliver exceptional services, inspire trust, and drive significant cost savings by:
- Tailoring innovative solutions to meet unique client requirements and achieve measurable impact.
- Ensuring fast and expert implementation with preconfigured solutions, certified expertise, and ITIL and ISO-compliant processes.
- Providing localized and personalized enablement through practical training, certifications, and engaging resources.
- Strengthening partnerships with a proactive client success program offering training, technology updates, and opportunities for growth.
Core Values
S P I C E
Systematic
We follow a structured approach to achieve excellence, embracing continuous improvement to stay ahead. We consistently uphold policies and best practices.
Passion to Service
We are responsive, reliable, and respectful in all interactions, efficiently resolving concerns and meeting 90% of SLAs. We deliver happiness by achieving a 4.5 satisfaction rating across all stakeholders.
Integrity
We communicate and honor our commitments, delivering on promises in a timely manner. We measure success to ensure accountability
Caring for Well-Being
We support work-life balance by working smartly and foster positive and collaborative relationships. We celebrate team accomplishments and success
Extraordinary
We communicate and honor our commitments, delivering on promises in a timely manner. We measure success to ensure accountability