Services
Orchestration
We help our clients solve tickets without human touch – like magic, through ORCHESTRATION. And this is why we fell in love with Freshservice because it offers readily available orchestration with a lot of applications. Allowing us to deliver automation that can potentially save millions to our clients.
Integration
Successful orchestration relies on a strong foundation of integrations. Freshservice provides a robust set of native integrations with industry leaders like Active Directory, Azure, Microsoft 365, and Google Suite, allowing for immediate automation opportunities. For applications beyond this comprehensive suite, we leverage the power of Boomi, the world's leading integration platform. This ensures seamless connectivity across your entire IT landscape, maximizing the potential for automation and streamlined service delivery.
Reengineering
We've spent years refining our approach to Service Management, developing a unique methodology for creating ISO 27001-compliant service blueprints. These pre-designed templates act as a launchpad for your IT architecture, saving you valuable time compared to starting from scratch.
Implementation
Our implementation services bridge the gap between planning and action. We transform your service management blueprints into reality across departments like IT, HR, and Marketing. Our seamless process empowers you to take immediate action, ensuring a smooth transition from blueprint to successful service delivery. Unlock the full potential of your service strategy
Enablement
Supercharge your Freshservice with ALPS Technologies. Our in-depth training empowers teams to master the platform, achieve certifications, and optimize your service desk. Gain a competitive edge with a skilled Freshservice team
Maintenance
Most companies charge for configuration changes, such as updating approvers or adding service items, as professional services. This can be problematic if it's not budgeted. At ALPS Technologies, we offer FREE maintenance credits for these changes, so you don't have to worry about unexpected costs.